Contact us!

Don’t hesitate to send us an e-mail with your matter. We will respond as soon as possible and give our best to solve your inquiry.

info@hardergeneration.de

 FAQs

  • Every item you buy is especially made for you. Therefore we do not offer free returns, except the item bought has a defect.

    Please keep in mind that because each product is custom-made for you, avoid ordering multiple sizes just to try on, as we cannot reuse returned items. Consider this carefully when placing your order.

    You have the possibility to cancel the buying contract within 14 days of receiving your order.

    Here's how cancelling the contract works:

    • Please send us an email at info@hardergeneration.de

    • Let us know why you want to return the item (e.g., defect or bad print) and please include a photo clearly showing the issue if the return is due to a mistake on our part.

    • Provide your name, order number, and the item you wish to return.

    • We will get back to you within 24 hours on business days with further instructions.

    • Return costs will only be covered in cases of defects.

    More information you can find under cancellation.

  • You can pay in our HARDER GENERATION online store using the following payment methods:

    • PayPal

    • Credit Cards (e.g., Visa, MasterCard, American Express)

    • Debit Cards

    • Digital Wallets (e.g., Apple Pay, Google Pay)

    Please note that some payment methods may require creditworthiness and may not be available in your country. The available payment options will be displayed during the checkout process.

  • In a world where fast fashion thrives and clothing is produced without regard for the environment, only to be worn once, it is all the more important to make a statement.

    HARDER GENERATION offers exclusively sustainably certified T-shirts.

    The following certifications apply to each of our shirts:

    OEKO-Tex Standard 100, FairWear Foundation, OCS 100 Blended, GRS, PETA.

  • Once you have completed the entire ordering process and the order has been placed, it can no longer be canceled. This is because our production partner receives the order directly.

    This process is better for the environment, minimizes delivery time for our customers and ensures that only the necessary amount is produced.